We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (14)
4 Stars (2)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
10 Feb 2019 00:02
Very high quality, I recommend!
9 Feb 2019 23:52
Very easy utensils
29 Jan 2019 10:09
Ordered 11.01.19 shipping sdek brought home 29.01.19 quality is excellent, everything is fine, store recommend. In fact, not checked, the appearance of quality is excellent.
16 Jan 2019 02:38
For a long time, but it was worth the quality is good
15 Jan 2019 02:15
As the picture, thank you
14 Jan 2019 06:19
Goods not received. Seller gave the wrong track number, and a personal message sent the correct. Nevertheless, almost say that posting is awarded. Perhaps, it is not the fault of the store, and the wine, so did not open the dispute. Because of the mail lost $500.
9 Jan 2019 05:53
Just as advertised. Shipping was 3 weeks and the product arrived in perfect condition including the packaging material. Very pleased.
9 Jan 2019 01:54
Seller recommend. The quality is good.
7 Jan 2019 19:21
Start first prodovets adequate, on all my questions, and there were many answered almost immediately and adequately, posting was about 20-30 days. The product is fully consistent with everything looks very high quality, double boiled water is clearly no change. Size all laid out in the description. This pot is a maximum of 1 person, very light is about 270 grams. For most that campaign) bought in just 515 p. So this money is fully justified. We would like to say compared with Soviet котелком, of course completely different products and functionality, philosophy and purpose and accordingly and price. Advantages of the boiler's shape, weight, speed of cooking (разгрева and boiling), don't think it can be used at the stake, but both try to confirm a review. Recommend!
30 Dec 2018 04:57
Quality standards. Comfortable. Balcony and burner placed inside. Compact. Light set.
26 Dec 2018 22:35
The parcel was packed in bubble wrap. A mesh bag. Damage on the dishes found. Description and delivery time as stated. Pradavtsu! Recommend!
25 Dec 2018 00:41
Good pots) The whole. Don't smell anything. Fit into a big bottle and small compact burner. Not much Compact also fit))) Check the campaign as it is.
23 Dec 2018 12:47
I have no complaints about the quality of the product and its condition. However, I will no longer contact this store. This is due to the incompetence of the store. The parcel went very long, even had time to finish the order. In this case, the seller did not bother to extend it at least once. I understand, there are different situations .... However, the seller explained to me the delay due to the damaged track, which he replaced with ... similar, (strange). And judging by the labels, the parcel left the country of origin just a couple of days before the expiration of the protection period of the order. Bad, very bad you work dear!
22 Dec 2018 11:03
Ordered 12 nov, six weeks went in Sochi, looking like normal pot
21 Dec 2018 07:06
Very nice set. Thank you
20 Dec 2018 11:36
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